---
description: Adding a visit or money\points amount to a user who hasn't scanned
---

# Adding a Visit \ Points to a User

If a customer has not scanned his app while at the store, and you want to add a visit to his counter:

Click on **"Advanced Settings"** on the bottom left bar of the portal, and then go to "**Customers**"

![Customers tab on the left of the dashboard](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-LMryx_bnmCSZgOMZYLM%2F-LMrzkth-IAmHCersiPG%2Fimage.png?alt=media\&token=d20e3bd0-341f-49eb-8aa2-5671201536f8)

Then you look up the customer via their e-mail or phone number - you'll find the customers card, with the **Add a visit / Payment** button at the bottom:

<figure><img src="https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LMC9-95h4Q1CvHx7JAZ%2Fuploads%2FMa5TqeutLvxbYA1i7QN2%2Fimage.png?alt=media&#x26;token=20bdb381-6a64-4fd8-8e93-3560593fc6cb" alt=""><figcaption></figcaption></figure>

Once you open it a sub-menu will open up, allowing you to enter the details:

* Location of visit (which branch)
* Purchase amount
* Purchase Identifier (usually a receipt number - **this can be anything, e.g. 'test', '1',** it doesn't matter)
* Time of Visit (date)

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LMC9-95h4Q1CvHx7JAZ%2Fuploads%2FR6NMvvzXTTU3tqEIU60A%2Fimage.png?alt=media\&token=6a3719e5-6147-4b82-81ba-b763d4341e01)

Click on Add a Visit / Payment - **in the Timeline Activity below, you'll see the order that was added. According to the points ratio that was set, the points will be added** (e.g. if the points ratio is 1 point for every $1 spent, $50 would convert to 50 points)

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LMC9-95h4Q1CvHx7JAZ%2Fuploads%2FZzHzr2fiv6N67mT2Fgat%2Fimage.png?alt=media\&token=fd8f4a3b-8584-4f3f-b64d-a19db47305e5)

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LMC9-95h4Q1CvHx7JAZ%2Fuploads%2FS3VrSEZ0zuXJ9Ldm7iho%2Fimage.png?alt=media\&token=03b7c222-deae-4ffd-ae63-208769c9184e)

{% hint style="warning" %}
Notice: Adding a visit to a user will **not** trigger Cashback, only add value for the next Cashback event. Cashback event is only triggered through an online order or scanning at the store.
{% endhint %}
