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Delivery Troubleshooting

Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep [email protected] on CC.

Doordash Troubleshooting

Please download, print, and use this Doordash FAQ page.
DoorDash Drive Store Operator Training Materials & FAQ
DoorDash Drive _Store Operator Training Materials & FAQ (3).pdf
273KB
PDF
DoorDash Drive Store Operator Training Materials & FAQ
For urgent issues (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call 855-599-7066. For other issues (complaints and refunds requests, dasher was rude or billing & refunds), please mail [email protected] Please keep [email protected] in cc.
In both methods above, you will require to provide:
  1. 1.
    Business name
  2. 2.
    Business address
  3. 3.
    Owner name
  4. 4.
    Customer name / phone number
  5. 5.
    Delivery id: the most important thing!
Take the Delivery ID from Appfront Activity Log (See below):

Postmates Troubleshooting

Postmates Inquiry Template

Subject: Problem with order [Business name]
Email should contain the following informaation:
  1. 1.
    Business name
  2. 2.
    Business address
  3. 3.
    Customer name
  4. 4.
    Order details
  5. 5.
    Delivery tracking id: the most important thing!
Take the Tracking ID from Appfront Activity Log (See below):

Text message on delivery error

In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says ORDER PARAMETERS:
In "0. field" write: deliveryErrorSMSRecipients and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.