Delivery Troubleshooting
Last updated
Last updated
Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep support@appfront.ai on CC.
Please download, print, and use this Doordash FAQ page.
DoorDash Drive Store Operator Training Materials & FAQ
For urgent issues (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call 855-599-7066. For other issues (complaints and refunds requests, dasher was rude or billing & refunds), please mail drive-support@doordash.com. Please keep support@appfront.ai in cc.
In both methods above, you will require to provide:
Business name
Business address
Owner name
Customer name / phone number
Delivery id: the most important thing!
Take the Delivery ID from Appfront Activity Log (See below):
To: api-live@postmates.com CC: support@appfront.ai
Subject: Problem with order [Business name]
Email should contain the following informaation:
Business name
Business address
Customer name
Order details
Delivery tracking id: the most important thing!
Take the Tracking ID from Appfront Activity Log (See below):
In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says ORDER PARAMETERS:
In "0. field" write: deliveryErrorSMSRecipients and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.
