# Delivery Troubleshooting

{% hint style="info" %}
Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep <support@appfront.ai> on CC.
{% endhint %}

## Doordash Troubleshooting

Please download, print, and use this Doordash FAQ page.&#x20;

DoorDash Drive Store Operator Training Materials & FAQ

{% file src="<https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-Lisxra3wRECvcX7-0kR%2F-LisxzNNY3ZyYciqVtUv%2FDoorDash%20Drive%20_Store%20Operator%20Training%20Materials%20%26%20FAQ%20(3).pdf?alt=media&token=08164f0c-f56b-4060-8cf3-ef3b48b510f4>" %}
DoorDash Drive Store Operator Training Materials & FAQ
{% endfile %}

**For urgent issues** (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call **855-599-7066.**\
**For other issues** (complaints and refunds requests, dasher was rude or billing & refunds), please mail **<drive-support@doordash.com>.** Please keep <support@appfront.ai> in cc.

In both methods above, you will require to provide:

1. Business name
2. Business address
3. Owner name
4. Customer name / phone number
5. **Delivery id**: the most important thing!

**Take the Delivery ID from Appfront Activity Log (See below):**

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-M7F80UHfP2e35VP4MF1%2F-M7FE497D3s0uuoJPpUK%2FScreen%20Shot%202020-05-14%20at%201.22.07%20AM.png?alt=media\&token=34e45540-152d-4a5e-a8f3-42a40e72a49a)

## Postmates Troubleshooting

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-M9JcX3GRuXpVTSq4kJ5%2F-M9JcodsU0Wa9FQSlts5%2FScreen%20Shot%202020-06-08%20at%2011.53.14%20AM.png?alt=media\&token=f4faad0b-089e-44f9-ae51-2550988ee450)

### Postmates Inquiry Template

**To:** *<api-live@postmates.com>* \
\&#xNAN;***CC:** <support@appfront.ai>*

**Subject:** *Problem with order \[Business name]*

*Email should contain the following informaation:*

1. Business name
2. Business address
3. Customer name
4. Order details
5. **Delivery tracking id**: the most important thing!

**Take the Tracking ID from Appfront Activity Log (See below):**

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-MZO15O9kE6DhP4sV_lN%2F-MZO22IH8H-8a3Fpkhsf%2Fimage.png?alt=media\&token=6bdcb583-e23e-45b5-ac1d-2bb268199500)

## Text message on delivery error

In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says\
ORDER PARAMETERS:

![](https://3305729690-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LMC9-95h4Q1CvHx7JAZ%2F-M2y2N6WffRhGtYJ2AfI%2F-M2y3bD_avlxW98z_BGI%2Fimage.png?alt=media\&token=da90d21b-3359-4c6f-bf4c-2b12ab70eec6)

In "0. field" write: **deliveryErrorSMSRecipients** and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.