> For the complete documentation index, see [llms.txt](https://appfront.gitbook.io/portal/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://appfront.gitbook.io/portal/delivery-integration/delivery-troubleshooting.md).

# Delivery Troubleshooting

{% hint style="info" %}
Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep <support@appfront.ai> on CC.
{% endhint %}

## Doordash Troubleshooting

Please download, print, and use this Doordash FAQ page.&#x20;

DoorDash Drive Store Operator Training Materials & FAQ

{% file src="/files/-LisxzNNY3ZyYciqVtUv" %}
DoorDash Drive Store Operator Training Materials & FAQ
{% endfile %}

**For urgent issues** (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call **855-599-7066.**\
**For other issues** (complaints and refunds requests, dasher was rude or billing & refunds), please mail **<drive-support@doordash.com>.** Please keep <support@appfront.ai> in cc.

In both methods above, you will require to provide:

1. Business name
2. Business address
3. Owner name
4. Customer name / phone number
5. **Delivery id**: the most important thing!

**Take the Delivery ID from Appfront Activity Log (See below):**

![](/files/-M7FE497D3s0uuoJPpUK)

## Postmates Troubleshooting

![](/files/-M9JcodsU0Wa9FQSlts5)

### Postmates Inquiry Template

**To:** *<api-live@postmates.com>* \
***CC:** <support@appfront.ai>*

**Subject:** *Problem with order \[Business name]*

*Email should contain the following informaation:*

1. Business name
2. Business address
3. Customer name
4. Order details
5. **Delivery tracking id**: the most important thing!

**Take the Tracking ID from Appfront Activity Log (See below):**

![](/files/-MZO22IH8H-8a3Fpkhsf)

## Text message on delivery error

In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says\
ORDER PARAMETERS:

![](/files/-M2y3bD_avlxW98z_BGI)

In "0. field" write: **deliveryErrorSMSRecipients** and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.