Delivery Troubleshooting

Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep [e-mail] on CC.

Doordash Troubleshooting

Please download, print, and use this Doordash FAQ page.

DoorDash Drive Store Operator Training Materials & FAQ

273KB

DoorDash Drive _Store Operator Training Materials & FAQ (3).pdf

pdf

For urgent issues (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call 855-599-7066. For other issues (complaints and refunds requests, dasher was rude or billing & refunds), please mail [e-mail]. Please keep [e-mail] in cc.

In both methods above, you will require to provide:

1. Business name

2. Business address

3. Owner name

4. Customer name / phone number

5. Delivery id: the most important thing!

Take the Delivery ID from Appfront Activity Log (See below):

Postmates Troubleshooting

Postmates Inquiry Template

To: [e-mail] CC: [e-mail]

Subject: Problem with order [Business name]

Email should contain the following informaation:

1. Business name

2. Business address

3. Customer name

4. Order details

5. Delivery tracking id: the most important thing!

Take the Tracking ID from Appfront Activity Log (See below):

Text message on delivery error

In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says ORDER PARAMETERS:

In "0. field" write: deliveryErrorSMSRecipients and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.