LogoLogo
  • Appfront University
  • General FAQ
  • COVID-19
  • FAQ - Before Going Live
  • 👤Account Set Up
    • Customers Export / Import
    • Mobile App Set Up
    • Payment Processors
    • In-Store
    • Tracking: Google Analytics, GTM, Facebook Pixel
    • New Store On-Boarding Checklist
    • Online Ordering
    • order.yourdomain.com
    • Integrations
  • 🎨Design and Branding
    • Image Requirements
    • News Feed - Promotional Layout
    • Design Editor
  • 🛵Delivery Integration
    • Introduction to Dispatch
    • Initial Delivery Setup
    • Connecting 3rd Party Providers
    • Dispatch - 3rd Partys Delivery
    • Delivery Management Tools (DMT)
    • Setting up Delivery Areas
    • Delivery Troubleshooting
  • 📱Become a Digital Restaurant
    • Become a Digital Restaurant
    • Rewards, Loyalty, Auto-Triggers
    • Gift Cards
    • Gift Card - End User Experience
    • Marketing
    • A2P 10DLC SMS text marketing
    • Customers
    • Referral Program -
    • Admin
  • 📟Point of Sale Integration
    • Point of Sale Integration
    • Toast POS Setup
    • Toast Troubleshooting
    • Revel POS Setup
    • Revel Troubleshooting
    • FRS Troubleshooting
    • Speedline Troubleshooting
    • Clover POS
    • PAR-Brink
    • Mapping to Dining Options on Appfront
  • Backoffice
    • Intro to the Backoffice
    • Adding a Visit \ Points to a User
    • Advanced Serving Option Settings
    • Drop Off Configuration
    • Add Portal Users
    • Adding Additional Senders
    • Location Editor
    • Changing a Customers Email or Birthday
    • How to Refund an Order?
    • Removing an Item From a Specific Store
    • Removing a Category from the Menu
  • Campaigns & Coupons
    • Creating Campaigns
    • On Demand / Compensation Campaign
    • Social Campaign / Marketing
    • Life Cycle Campaigns
    • Setting Up a Campaign & Coupon
    • Multiple Items Selector
    • Using items for coupons (with Toast)
    • Setting Up the Campaign's E-mail
    • Advanced E-mail Editing Capabilities
    • Launching a Campaign
    • Campaign Results
    • Attaching Images to Coupons & Campaigns
    • Landing page campaigns
  • Online Ordering
    • Create Link To Order From Specific Branch
    • Set Delivery Hours
    • Dine In & Table number
  • Scanning and Sending from POS
    • Scanning with Revel
  • Store manager view
    • Store Manger View - Preview
    • Basic Location Editor
    • Customer Search
    • Activity Log
  • Loyalty & CRM
    • Revel Loyalty
  • Menu Editor
    • Intro to the Menu Editor
    • Menus
    • Category
    • Item
    • Setup Tab
    • Deals / Promo Codes / Upsales
    • POS Tab - POS Items
    • Toast tab
    • Allergens
    • Translations
  • Old Guides
    • Setting up STAR printers
    • Connecting Doordash Drive
    • Using a Scanner for In-Store
  • Troubleshooting - FRS
    • FRS - Menu Management
    • FRS - Creating New Deal
Powered by GitBook
On this page
  • Doordash Troubleshooting
  • Postmates Troubleshooting
  • Postmates Inquiry Template
  • Text message on delivery error
  1. Delivery Integration

Delivery Troubleshooting

PreviousSetting up Delivery AreasNextBecome a Digital Restaurant

Last updated 4 years ago

Please note that Appfront functions as a mediator between the customer to the delivery provider. In case any help is required with the delivery service, please reach out to your provider and keep support@appfront.ai on CC.

Doordash Troubleshooting

Please download, print, and use this Doordash FAQ page.

DoorDash Drive Store Operator Training Materials & FAQ

For urgent issues (dasher is late, took the wrong order or if the customer calls and asks to cancel the order), please call 855-599-7066. For other issues (complaints and refunds requests, dasher was rude or billing & refunds), please mail drive-support@doordash.com. Please keep support@appfront.ai in cc.

In both methods above, you will require to provide:

  1. Business name

  2. Business address

  3. Owner name

  4. Customer name / phone number

  5. Delivery id: the most important thing!

Take the Delivery ID from Appfront Activity Log (See below):

Postmates Troubleshooting

Postmates Inquiry Template

To: api-live@postmates.com CC: support@appfront.ai

Subject: Problem with order [Business name]

Email should contain the following informaation:

  1. Business name

  2. Business address

  3. Customer name

  4. Order details

  5. Delivery tracking id: the most important thing!

Take the Tracking ID from Appfront Activity Log (See below):

Text message on delivery error

In order to add text messages if there are any delivery issues, go into Configure > Locations in the Appfront portal, choose the location, and scroll to the bottom of the page where it says ORDER PARAMETERS:

In "0. field" write: deliveryErrorSMSRecipients and in value add the phone numbers comma separated with area code (1 for USA) of the recipient of the delivery error text messages.

🛵
273KB
DoorDash Drive _Store Operator Training Materials & FAQ (3).pdf
pdf
DoorDash Drive Store Operator Training Materials & FAQ