FAQ - Before Going Live
This section will tell you everything you need to now just before going live fully blast
Last updated
This section will tell you everything you need to now just before going live fully blast
Last updated
So, everything was set, and we are ready to go live! but now when it's get real, you probably have a few questions that are related to the day to day and we never had a chance to discuss the "real life" - no probelm! this is exactly why this section for. Your question is not there, feel free to contact your account manager
You need to make sure that you choose the Appfront serving option to print on the device. Under settings -> Ticket display options:
Edit the store hours for specific day. [Set "00:00" to "00:00"]
There is an option to quickly turn On and Off a store. Need to just toggle the "Visibile in app".
Live updates can be done through Toast POS or through Appfront portal.
Through Toast POS - just update the inventory status of the item:
After saving the menu in Toast, the update should be immediate - (up to 2 minutes until updated in Appfront and in the online ordering)
Through Appfront portal - This is a location based update (you might want to do it on a specific store), therefore:
For 24 hours - will be refreshed and returnn on the following morning
Serving Options:
Once serving option is enabled - you can define delivery zone.
Please send email to: support@appfront.ai Make sure you mention in your email subject:
Root cause problem
Store name
Our support team is here for you for any question and will be happy to assist you accordig to our SLA.
TBD - Appfront is working on a new updated SLA
12 hours - 0.5 business day
24 hours - 1 business day
48 hours - 2 business days
Response Time - does NOT mean resolution.
Critical - will be handled immediately - ASAP
Balance due means that there is a pricing mismatch and/or menu item was not mapped correctly. All orders in your Appfront Activity log should be GREEN.
The ticket will auto-fire according to the prep-time set to the "pickup" serving option in the Appfront portal. For example, if the order is scheduled for 1 PM and the prep-time is set to 20 minutes, the order will auto-fire at 12:40 PM. To set this prep-time, go to our portal > Configure > Menu > Setup (Tab) > Serving Options:
It's the amount of minutes the delivery area is set to. eg. in your area the delivery time is 30, if a customer would order for 4 pm, the delivery man should arrive at 3:30 PM. (see screenshot at the bottom).
All transactions processed through Appfront go directly to the merchant. we do not transfer any sum to 3rd parties. the money is wired directly to your processor that you've specified when starting to work with us and does not go through any other medium.
Yes, go to location, edit and change the following. Different states might have different regulations thats why its per location set up.
Yes! You can set up specific hours to specific menu categories through Appfront Portal.
Under Advanced Settings>Configure>Menu, go to the relevant menu category and click to edit it. Then, you will be able to set its availability hours.
Check out this video explaining how to do so: https://www.loom.com/share/f2b4f018cfb54d16a8d37e968bdad9b1
Hide when unavailable: by default, the category will be visible during its availability hours. However, you can decide it would be visible all the time, however when unavailable, the customer will receive an error message after adding an item from this category.
