Initial Delivery Setup

In this section you will find all the information you need in order to set up your 3rd party delivery provider on Appfront.

Toast Back-end Set Up

Set up Delivery Dining Option

Map the Dining Option on Appfront

In order to learn more on how to map dining options on Appfront, check the following article:

Mapping to Dining Options on Appfront

Complete Delivery Set Up by Toast

Toast Central

Tips

Tip processing

Tips are processes to the same account as a part of the order payment - if you are using Toast processing, the order payment through Toast will include the tip amount. If you are using a different payment processor, the tip will be included in the payment processed by your gateway.

The tip payment does not get sent to Doordash / Postmates - the tip will need to be paid back separately according to your agreement with your 3rd party delivery provider.

Setting up tips in Toast

There are 2 options to set up tips in Toast, you can choose a different option for each serving option (delivery and takeaway can act differently). Please provide Appfront with the details of which type of tip charging you would like for each of your serving options.

1. Tips as a service charge in Toast For external delivery services (eg. DoorDash, Postmates etc.) tips, it helps to define the tips as a service charge, so that at the end of the month you will see the tip total, and the tips will not be added to the server tipping pool.

2. Tips as a payment tip The tips will be connected to the server of the order and will be added to the tipping pool in Toast.

You can also have a default server to accept all tips coming in from Appfront. If you'd like to know more about this option - you can read about it here.

Tips as service charge (ie - option 1)

Tips calculated as regular tips (ie. - option no. 2)

Validating delivery address before sending the order to the POS

Under Configuration > Menu > Setup > Serving Options you will find your delivery serving option, here you have a checkmark to mark called Validate delivery address with provider before order:

This option will send a request to the 3rd party delivery provider configured in the relevant location for an order - to assure the address is deliverable. If the delivery provider will answer that the address of the order is not deliverable, the customer will not see this location in the locations page.