🎨 Design and Branding
Scanning and Sending from POS
Loyalty & CRM

Admin

Describe everything you can see as admin user.

Users Management

When you account is created, it is created with based first admin master user (i.e. Business admin). The master user allow you to create additional users in the system and apply different permissions to different users.

User Level

There are 2 different user types, which you can apply different type of permissions (see below).

  • Business Admin - master user, that created on account creation by Appfront

  • Location Admin - a user that have an access to specific locations only

Admin Type - User access

The business admin has an unlimited access to everything - no limited to locations and/or permissions types

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The "Location Admin" only have an access to specific locations (can be one or more), and the business admin is the one that grant an access to the location admin.

Permissions

Under store level access, there are a few different permissions:

Location Page Editing - View option

Store level access, with permission to update / edit hours, close/open store, and everything under the store location page. Was built for store managers - mainly.

Create new Campaign - Marketing access

Opens the campaigns / marketing function access. User will be able to run campaigns but only target the location customers. Mainly for store owners / marketing team.

Add New User

Only business admin can add a new user. Scroll down, and just add the email, password, locations, and choose the permissions. When done, press save.

Dashboard

Quick overview of what's happening in Appfront in past day, 7th days, 30 days and customising time

Time Frame

You can adjust the data time frames anyway you want to! The Default time frame is past 24 hours, meaning the data you will see is what happened in the past 24 hours. In order to choose the right time frame, just click here:

Preset Time Frame

You can choose to look at one of the presets:

Last 7 days
Last 30 days
This month

From the begining of this month

All

From the beginning of time.

Customized Time Frame

You can also customize the exact time frame. Just choose (with your mouse) - the start date, and end date.

Custom

Total Transactions

Total transactions

Total transactions are ALL the transaction that were made made during a period of time, including:

  • Credit Card payments

  • Cash payments

  • Gift cards

Total Payments

Total payments

Payments - means credit card only.

Total Orders

Total Orders

Total numbers of Online Orders

Active Users

Active

Number of Unique Users that been using (paid, redeem, scan, visit, etc) the platform on this period of time. Goal is to understand how many different customers are on the platform.

Registrations / Sign Ups

Registrations / Sign Ups

The number of sign up / registrations is how many customers Opted-in in a time period, meaning download the mobile app and/or via our website (and approved terms and conditions and privacy policy).

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Locations

Edit location

In order to up update any relevant info that is related to the location, you will need to go the Appfront portal and edit your location info. At the end, need to save.

Location Name

Under edit location -

Set Up

Customer facing

Any chance will influence the ordering platform.

Location Address

Set Up

Customer facing

Phone number

Set up

Customer facing

Location Hours

Free text Set up

This section gives you the option to enter free text

Customer facing

Store Opening / Closing

Not like "location hours", the store hours is something that really impact the ordering platform, i.e., if a customer can place an order or not.

Set Up

Customer facing

A store that is open, you will be able to place an order and the the "Open" green sign

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Store Closing Scheduling

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Tax

Tax can be determined per location. See below:

Rewards

Add Points to a Customer

1. Create a compensation campaign and choose "Points Bank":

2. Configured the designated amount of points - 100 pts in this example:

3. Send the coupon to the designated customer:

You're all set - you can see the added points within the customer's timeline:

Activity Log

Activity log is the place you can locate any Appfront activity - online orders, in store redemptions, etc. The activity log purpose is NOT for live monitoring your restaurant events, but for back office log and support.

States of log

There are 3 states:

  • Green - All Good!

  • Yellow / Orange - there is something different between what Appfront charge the customer to the POS

  • Red - order did NOT go through ( * )

( * ) Some POS fail orders sometimes when something is not matching

Find Order specific Time

Choose the right time frame:

Look into Order Details

Just click on a specific log - click here:

Order details

Local Drop Location

Overview

Local Drop is a "pop up" location - can be also used by Food trucks, trailers, etc.

Set up

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Add Ons

Calendar

Appfront platform allow you to connect a calendar to manage your events and share them with your customers. The calendar will appear on both Online and App platforms.

Customer Facing:

Under the customer profile:

Preferred Partners:

Reservation

Fraud prevention

The fraud prevention feature will help you keep track of suspicious behaviors, and prevent repetitive fraud. By automatically marking orders as suspicious, alerting you to collect more information from the customer (for dispute purposes), and even blocking customers according to details like phone numbers and delivery addresses.

Blocking Customer Profile

From the customer's profile you can block existing customers. Once blocked the customer wouldn't be able to order anymore. Our system block customers by their phone number, email and a few other parameters (that we prefer not to mention) - so this customer wouldn't be able to order anymore.

How to block?

Under the customers tab, locate the customer using the customer lookup option, and go to the customer's profile:

Block

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Blocked Addresses

How to start?

Under the "Fraud Prevention" tab (on the new portal) -

Adding new areas to the Blocked Addresses list

  1. ENTER an address - enter a specific address to the search bar in the upper-left corner.

  2. Draw a polygon containing the location you wish to add to the blocked addresses list (i.e - around a building, block, specific facility, etc.). Double-click to create the area.

  3. Choose a name for the new area.

Adding a new blocked address to your list by drawing a specific polygon

Choosing a Block Level

4. Choose your desired Block Level for the new area:

1) Warning on the check

This option allows the customer within the area to process an order, but, it will print a warning message on the check printed in the business. You can customize the warning message printed on the check. It is recommended to create an indicative message to remind of the issue that arose in this area.

This is in order to warn the staff and allow them to decide whether to continue with the order, or, alternatively, contact the customer for additional information in order to verify his identity, for example.

2) Block

This option will block customers within the selected area from processing their orders.

The customers will go through the regular flow of creating their order, but, upon placing it - they will encounter an error message preventing them from paying and processing the order to your business.

Delete/Edit

You can always decide to delete or edit the area's information (address, warning message, status and name) by simply clicking the Edit/Display button.

Editing the area's information

Billing

Overview

Appfront platform will bill on a monthly service. You can find under configure tab.

Company name

Please update the company name (your billing will be invoice to this db name):

Payment info

Click on "Add Card"

Update for your payment info:

Past invoices

All of your past invoices will be under the following:

Legal

Set Up - Heading

Welcome to [XXXX] and let's get ready to Get Saucy!

Set Up - Sub Heading

Please read carefully the consents below in order to set your settings correctly.

By creating this account, I am confirming I am 13 years of age or older, will be automatically enrolled in [Business Name] Rewards, will receive email updates, promotions and offers from [Business Name], and agree to [Business Name] Privacy Policy and Terms of Use.

Terms of Use: [Your Website]/terms-of-use Privacy Policy: [Your Website]/privacy-policy

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By opting in to text, you agree to receive [Your Business] updates and offers via text. Recurring marketing messages will be sent to your account mobile number using automated technology. Consent is not a condition of purchase. Standard msg and data rates may apply. Text STOP to cancel.

Terms and Privacy policies can be found in the following links below:

Terms of Use [Your Website]/terms-of-use​

Privacy Policy [Your Business]/privacy-policy​

You may receive up to 4msgs/month

TOS & Privacy Policy

ADA compliant

General

Being ADA compliant meaning to be complied with a list of standards requested by the WCAG standards. Appfront is doing its best to be complied with those requests

1) Quarterly testing:

Once in every quarter we are checking our software and making sure new functionalities are been tested and complied with WCAG requests.

2) ADA Officer

We have a lead ADA member in our RND team to ensure ADA requirements are developed and embedded in our releases.

3) In case issue reported

Our team guarantee that in case of and issue reported, we are committed to deploy a fix in 3 business days.

Customer facing - enabling ADA feature

In order to enable ADA capabilities, you need to enable it on the settings

Android:

Apple:

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but do NOT take responsibility in case of a law suit.

Status Pages - Support

See below the important status pages for Appfront's platfrom and it's platfrom.

Appfront Status

Doordash Status

Toast POS Status

​status.toasttab.com​

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