Image Requirements
Last updated
Last updated
Recommended sizes will be described as [width(in pixels) x height(in pixels)] while you can provide larger size images with the similar ratio if not passing the size limit. Image resolution should be 300dpi.
The images you provide should not be larger than 1MB (images will be optimized for fast loading while maintaining quality) - the system would not upload them!
Native Apps (Android and iOS)
Desktop Web
Mobile Web (for mobile phones and tablets)
For Email campaigns, check out this guide.
While different screens show the images a bit differently, our image algorithm knows how to always center the image based on the main object. We recommend making sure that all images are taken as follows:
Centering the image subject in the 1/3 center area of both axes is essential to prevent cropped main image parts, leave the rest of the image as empty as possible.
The image is used both for mobile phones and tablets therefore make sure you are centering the image subject area accordingly:
You should select one of two variants for narrow screens: Split Layout or Full screen Background Image Layout.
The Desktop version has Split Layout by default.
Leaving empty areas surrounding your subject area is essential. This is done to prevent cropped image areas on various screen sizes.
Centering the image subject in both axes is essential, else you might get the main thing you want your customers to fully see cropped.
Above is an example of the split layout image, which is the most recommended one, and the one supported with our News Feed layout.
Split Layout Image Size: 600 x 800 (you may use larger images with a similar ratio)
Quick Nav. and Promotions Layout Image Size: 600 x 600
Fullscreen Background Image Layout Image Size: 1000 X 1400
Desktop Layout Image Size: 1600 x 1400
Reminder - the image size cannot be more than 1MB!
Store images are there to give your customers some sense of how your store looks like from the outside, and what they should expect to see when they come to pick up their food.
Dimensions: 700 X 450
This will describe your menu layout, both for mobile and desktop
To see the full email campaign guide go here.
Displayed with your menu Items and your location details (phone number, address etc.).
Desktop Menu Header Image Size: 1920X300
Mobile Menu Header Image Size: 750X350
Reminder - the image size cannot be more than 1MB!
Make Sure images are centered to support most screen sizes
Menu Item Centered image example:
For narrow screen layout, you can choose from 2 variants of images layout for menu items. For desktop the default layout is "Image on top":
Menu Items Image Size: 1000 X 600
Reminder - the image size cannot be more than 1MB!
If your menu is synced from your POS there is no need to upload menu item images, we pull them automatically from the POS.
Coupons are shown on your mobile apps and website in the Rewards/Gifts section similar to the way a menu item is shown. Therefore, they have almost the same requirements; see the guide above.
When styling your coupon text offer (if any), make sure that the text will be in the 1/9 center of the image in order to avoid cropping on some screen ratios.
Coupon Image Dimensions: 1000 X 600
File size is limited to 400kb!
Coupons will be shown in the following way in the apps and online ordering website:
You can send us icons to replace our default icons!
Make sure the icon will be in svg format, and only a few kilobytes. The icon should be 'fill' based (not 'stroke'). With this convention, we are able to color the icons according to the app-styles and view state. Do NOT add any color to the icons as we do not support it - it will be colored according to the app-styles. In order to convert an icon from stroke base to fill base, most of the illustration apps support Expand/Outline Stroke function. This function with the <add+> layers / merge layers function enable merging expanded stroke into one SVG path that can be colored. An example of the converted icon is attached.
Illustrator example of how to convert stroke to outline (expand stroke): https://www.youtube.com/watch?v=XC2VTKcfD-Y
Illustrator example of how to combine shapes (from outline): https://www.youtube.com/watch?v=UwEGB4YVe-c
Affintiy Docs on Expand Stroke: https://affinity.help/designer/en-US.lproj/index.html?page=pages/CurvesShapes/expandStroke.html?title=Expand%20stroke
Affinity Designer of how to combine shapes (from expanded stroke): https://www.youtube.com/watch?v=sGmoQUDJ1
At Appfront we also have the capability to align the platform's fonts with your brand fonts- you can do it yourself through the portal as well!
In the portal, simply click on Design>General Styles, and you can upload the fonts (see image below):
You can change the font anywhere in the portal where it says "Font Family".
Google Fonts are free to use and share. If you are using Google Fonts, simply type the name of the font in the relevant design component, and choose the font.
If you have your own font, you can upload it in the portal in the "Custom Fonts" section (see image above). You'll the font for use in the drop down menu. Supported formats: TrueType Fonts (TTF) OpenType Fonts (OTF) The Web Open Font Format (WOFF) The Web Open Font Format (WOFF 2.0)
For Adobe fonts, we'll require sharing the Typekit CSS format with us. Your designer is probably familiar with Adobe Kit (should look something like this - https://use.typekit.net/12345.css ), but if not, you can use the following links:
This section describes the design assets we need to upload Apps for the Android and Apple stores - apps cannot be created without these assets!
Please follow the requirements below - THESE ARE APPLE'S REQUIREMENTS; THE APP CANNOT BE CREATED IF THE ICON DOES NOT MEET THE REQUIREMENTS!
No transparent layer.
No rounded corners.
PNG\JPG format.
Dimensions: 750 X 1334px
No transparent layer.
PNG\JPG format.
Splash screens appear while native apps are launch.
The Splash screen will be created automatically for all devices. Make sure that the brand or logo text is located in the main 1/9 of the image in order for it to scale well on all devices.
The Splash screen should be treated as permanent. They are not for telling your customers about a new deal or discount, for that use the temporary splash screen that does not require an app update.
Example:
Reminder - the image size cannot be more than 1MB!
The preview photos should be in JPG or PNG format and in the following resolutions:
6.5" iPhone - Either 1242x2688 or 1284x2778
5.5" iPhone - 1242x2208
3rd Gen iPad - 2732x2048
2nd Gen iPad - 2732x2048
It is important that the iPhone preview photos show an iPhone, and that the iPad preview photos show an iPad. Otherwise, Apple might not allow the update.
When the photos are ready, send them to the support team and we will upload them and update the new app version.
Your customers are probably getting tons of marketing emails. A well thought out image will make your campaign stand out.
Centering the image subject in the 1/3 center area of both axes is essential to prevent cropped main image parts, leave the rest of the image as empty as possible.
It is recommended not to write your main campaign or coupon offering on the margins because it might be cropped on some devices
Styling advice
Choosing an image with a transparent background generally results in a more aesthetic experience
Email campaigns template has the following appearance:
Dimensions: 1400 X 1000 (recommended)
File size: 400KB (max)
Styling advice
Try making the image pop out by creating a cool overlay shape on top of a transparent background. You can only use .png images for transparent backgrounds.
Common aspect ratios for MMS messaging are:
Square image: 1:1 (example would be 600x600px, 320x320px, etc.)
Portrait image: 9:16 (vertical image size; common size is 640×1138 px)
Landscape image: 16:9 (horizontal image size; common size is 1280x720px)
Accepted image formats: jpeg, png, gif, mp4, 3gpp, between 300kb-1MB file size.
This header would appear in the order confirmation email, at the top of the mail.
File size: up to 1MB, png or jpg.
