Customers Export / Import
Importing your existing customer data base from your other platforms
Appfront allows you to import your loyalty database from a previous provider (either POS or other loyalty provider) into Appfront's platform. Please note that only customers that are part of the loyalty program (i.e. "members") are allowed to use these features.
This section will explain how to import your customer database from previous or other platforms.
If you would like to transfer your Toast loyalty into Appfront, we will need to import your existing customer database from Toast. This will enable your customers to continue gathering points and / or maintain their loyalty status once switching to Appfront.
Two files are required:
In your Toast portal, go to Guest Loyalty under Analytics & Reports:
File 1: Loyalty point balance information - this file is the relevant file for uploading the customers' points to the Appfront system
- 1.Choose Rewards Accounts
- 2.Select all fields (as seen in the image below)
- 3.Export by clicking the download button next to the Show/hide columns button
If you have more than one store, make sure to select all stores before exporting:
Please send the files to Appfront's support team via [email protected] with the following subject:
Customers Data Base import for "Your restaurant name".Make sure you send the latest/updated status. For live systems, we recommend to begin the process on Mondays/Tuesdays.