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  • Appfront University
  • General FAQ
  • COVID-19
  • FAQ - Before Going Live
  • 👤Account Set Up
    • Customers Export / Import
    • Mobile App Set Up
    • Payment Processors
    • In-Store
    • Tracking: Google Analytics, GTM, Facebook Pixel
    • New Store On-Boarding Checklist
    • Online Ordering
    • order.yourdomain.com
    • Integrations
  • 🎨Design and Branding
    • Image Requirements
    • News Feed - Promotional Layout
    • Design Editor
  • 🛵Delivery Integration
    • Introduction to Dispatch
    • Initial Delivery Setup
    • Connecting 3rd Party Providers
    • Dispatch - 3rd Partys Delivery
    • Delivery Management Tools (DMT)
    • Setting up Delivery Areas
    • Delivery Troubleshooting
  • 📱Become a Digital Restaurant
    • Become a Digital Restaurant
    • Rewards, Loyalty, Auto-Triggers
    • Gift Cards
    • Gift Card - End User Experience
    • Marketing
    • A2P 10DLC SMS text marketing
    • Customers
    • Referral Program -
    • Admin
  • 📟Point of Sale Integration
    • Point of Sale Integration
    • Toast POS Setup
    • Toast Troubleshooting
    • Revel POS Setup
    • Revel Troubleshooting
    • FRS Troubleshooting
    • Speedline Troubleshooting
    • Clover POS
    • PAR-Brink
    • Mapping to Dining Options on Appfront
  • Backoffice
    • Intro to the Backoffice
    • Adding a Visit \ Points to a User
    • Advanced Serving Option Settings
    • Drop Off Configuration
    • Add Portal Users
    • Adding Additional Senders
    • Location Editor
    • Changing a Customers Email or Birthday
    • How to Refund an Order?
    • Removing an Item From a Specific Store
    • Removing a Category from the Menu
  • Campaigns & Coupons
    • Creating Campaigns
    • On Demand / Compensation Campaign
    • Social Campaign / Marketing
    • Life Cycle Campaigns
    • Setting Up a Campaign & Coupon
    • Multiple Items Selector
    • Using items for coupons (with Toast)
    • Setting Up the Campaign's E-mail
    • Advanced E-mail Editing Capabilities
    • Launching a Campaign
    • Campaign Results
    • Attaching Images to Coupons & Campaigns
    • Landing page campaigns
  • Online Ordering
    • Create Link To Order From Specific Branch
    • Set Delivery Hours
    • Dine In & Table number
  • Scanning and Sending from POS
    • Scanning with Revel
  • Store manager view
    • Store Manger View - Preview
    • Basic Location Editor
    • Customer Search
    • Activity Log
  • Loyalty & CRM
    • Revel Loyalty
  • Menu Editor
    • Intro to the Menu Editor
    • Menus
    • Category
    • Item
    • Setup Tab
    • Deals / Promo Codes / Upsales
    • POS Tab - POS Items
    • Toast tab
    • Allergens
    • Translations
  • Old Guides
    • Setting up STAR printers
    • Connecting Doordash Drive
    • Using a Scanner for In-Store
  • Troubleshooting - FRS
    • FRS - Menu Management
    • FRS - Creating New Deal
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  • Profile
  • Search
  • Edit
  • Event Activities
  1. 📱Become a Digital Restaurant

Customers

AppFront customers tab allow you to manage, look up for and search your customers through the AppFront data base

PreviousA2P 10DLC SMS text marketingNextReferral Program -

Last updated 4 years ago

Profile

Search

Looking up for a customers can be done by searching the customer's number (unique key - most recommended), email or name on the search bar.

Got to customers' tab and search for the customer phone number.

Customer Status

There are 2 states for a customer:

  1. Enabled - the customer is registered.

  2. Not Enabled - the customer places an order without registering.

Edit

Under the customer profile, there are a few options to edit/update the customer profile info.

Manual add points

Locate the customer you would like to add points to, by searching the customer. Once located, on the right side, you should see the customer's profile

Scroll down to click on "Add a visit / Payment":

Add Purchase Amount according to the amount of points / cash back you would like to add to the customer and press the GREEN button.

Event Activities

Click search
Customer Progile
Blue and then Green