Revel Troubleshooting
Common errors that occur when sending orders from Appfront to Revel. This page will guide you through all of the issues you will experience when working with Revel and how to fix them.
Last updated
Common errors that occur when sending orders from Appfront to Revel. This page will guide you through all of the issues you will experience when working with Revel and how to fix them.
Last updated
This usually means that an item modifier is connected to a product barcode. For example in the Spaghetti bucket the Sausage modifier has been connected to the barcode 100000001912 which is the Sausage product's barcode.
Find the error in the activity log and note the item and modifiers that got an error
Copy the barcode that was not found and search for it in the Appfront portal in: Configuration > Menu > POS
Find the correct barcode in revel for the modifier of the ordered item. In our example the problematic item was Bucket of Spaghetti
Now we can go into the Bucket of Spaghetti item in Appfront and fix the modifier linkage of sausage
Save and the problem is solved
The item in Appfront is not configured with the same minimum / maximum modifier limits as in Revel
The limit in Appfront for this modifier group is 4, but as can be seen there is no limit because the Max with Extra Fee is greater than the 4, and there is a fee of 2.1
So since revel has a limit of 4 and isn't expecting any more, we need to remove the modifier group option to have above the maximum with fee
Now the customers will not be able to select more than 4 modifiers for this modifier group and the orders will not fail
In Revel, an item can be configured with default modifiers. This means that if a default modifier is not sent in the order the modifier will print as 'NO Modifier'.
In our example we sent a Seasonal Bowl with kale, but 'NO Kale' was printed.
When looking at the Seasonal Bowl configuration in Revel
As can be seen the Seasonal Bowl has a default (DFLT) modifier of Kale. The modifier group that holds the kale is named "Bowl Base Green". Lets go to Modifiers in Revel and find this modifier group in order to find the correct barcode for the Kale.
Going back to Appfront we can see that the modifier in the Seasonal Bowl is connected to a different barcode:
So change the connection to 100000006085 and everything should be printed out correctly.
All you have to do is change the price in Appfront to be similar to the one on Revel.
To do that go to Configuration-> Menu select the item (in this case the item is Dr. Pepper) and change the item's Price to the price that is written in the error (2.50).
If You want to change the price in Revel you go to Products->Find the item->Click edit
Now simply change the price of the item , click Save and finally click "Push Changes"