Scanning and Sending from POS
Loyalty & CRM

Activity Log

View all transaction history through the Activity Log

  • Filter By - Select from filtering options at top of dashboard to access specific information

    • Date - Select from an array of time frames or a Custom date and Submit

Location

Select a specific branch or set of branches from a drop down menu

Platforms

Select whether order was placed via Web, WebUser, App, or POS

Status

  • Refunded - shows all refunded orders

  • Errored - shows all error orders. An errored order is either an order that had an issue with it, but did print in the store, or an order that failed completely an has been rejected by the POS.

Under the filters you can see a list that includes all the transactions that were made.

The information that is presented in the following order:

  • The transaction's amount

  • The store that the order was made in

  • The dining option

  • The customer's Name

  • The Customer's phone number

  • The date and time of that the order was made

  • Refund

To fully refund the order you would need to click the "Refund" button on the right.

Important Note: Only click the button once, if you click more then that the customer would be refunded for the amount of click you made (if you clicked twice he would be refunded two times)

After you click the button the following massage will appear :

After you click "OK" the payment will be refunded and the line will appear in grey:

Error Messages

Star Printer

No active Consumer was seen in the last 300 seconds!

The following error indicates a connection timeout. In this case, please ensure that your printer's power is on and that the internet service is connected.