# Adding a Visit \ Points to a User
If a customer has not scanned his app while at the store, and you want to add a visit to his counter:
Click on **"Advanced Settings"** on the bottom left bar of the portal, and then go to "**Customers**"
Then you look up the customer via their e-mail or phone number - you'll find the customers card, with the **Add a visit / Payment** button at the bottom:
Once you open it a sub-menu will open up, allowing you to enter the details:
* Location of visit (which branch)
* Purchase amount
* Purchase Identifier (usually a receipt number - **this can be anything, e.g. 'test', '1',** it doesn't matter)
* Time of Visit (date)
Click on Add a Visit / Payment - **in the Timeline Activity below, you'll see the order that was added. According to the points ratio that was set, the points will be added** (e.g. if the points ratio is 1 point for every $1 spent, $50 would convert to 50 points)
{% hint style="warning" %}
Notice: Adding a visit to a user will **not** trigger Cashback, only add value for the next Cashback event. Cashback event is only triggered through an online order or scanning at the store.
{% endhint %}
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://appfront.gitbook.io/portal/backoffice/adding-a-visit-to-a-user.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.