> For the complete documentation index, see [llms.txt](https://appfront.gitbook.io/portal/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://appfront.gitbook.io/portal/backoffice/adding-a-visit-to-a-user.md).
# Adding a Visit \ Points to a User
If a customer has not scanned his app while at the store, and you want to add a visit to his counter:
Click on **"Advanced Settings"** on the bottom left bar of the portal, and then go to "**Customers**"
Then you look up the customer via their e-mail or phone number - you'll find the customers card, with the **Add a visit / Payment** button at the bottom:
Once you open it a sub-menu will open up, allowing you to enter the details:
* Location of visit (which branch)
* Purchase amount
* Purchase Identifier (usually a receipt number - **this can be anything, e.g. 'test', '1',** it doesn't matter)
* Time of Visit (date)
Click on Add a Visit / Payment - **in the Timeline Activity below, you'll see the order that was added. According to the points ratio that was set, the points will be added** (e.g. if the points ratio is 1 point for every $1 spent, $50 would convert to 50 points)
{% hint style="warning" %}
Notice: Adding a visit to a user will **not** trigger Cashback, only add value for the next Cashback event. Cashback event is only triggered through an online order or scanning at the store.
{% endhint %}
---
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