In-Store

AppFront is a 360 restaurant digital platform. Our platform allow restaurant to communicate with their customers through any digital Chanel (Cross platform Omni Channel solution), online and in-store.

Please read all the sections of this guide carefully!

Customers Look Up

Customers can be identified for in-store transactions by either using their mobile app (with QR code) or by giving their email/phone number or name.

Check the video below to see how you can look up customers in-store:

IMPORTANT!!!!!!!!!!!!!!!!!!!! The rewards would be grayed out until you'll add items to the orders! Free items would be grayed until you'll add the relevant item!

Please see the 'Redeeming a gift' section below for more information.

FAQ:

LINK THE ACCOUNT!

The customer can earn points on the order only after their loyalty account will be linked to the order!!!

If you forget to link the account, as seen above, the customer won't collect the points to their order!

Forgot to link the account? you can manually add points through Appfront portal - see below:

The in-store sign up capability gives you the option to sign up customers directly from your POS, using the same mechanism as the customer lookup option. The flow is simple:

Enter the customer phone number
Send a SMS text message with a link to sign up, directly to the customer phone number.
Customer click on the link and register

Send Sign Up Link:

Go to: Rewards

-> Look up Customer -> Look Up Customer:

Click on the lookup option:

In the phone number field insert '0'

And then add the customer's phone number, and then press "Go" and choose the customer's new account:

If you receive the error message shown below, please contact Toast to resolve this as the root cause is within their system:

The customer will receive a SMS with a link for ordering and scanning.

Customer facing

There are 2 options for the customer facing page:

Link to sign up page:

Link to QR code for redemption:

Warning: if the customer already has an account it will not be merged with the new one.

Scanner

Overview - Why scanning?

Scanner is a great solution for closing in-store communication and marketing promotions with your customers. Scanning QR is much faster than typing phone number or name, and this is the reason for doing it. With scanning QR code you can do the following:

Redeem Coupon / points
Collect visits / points
Pay - TBD

Set Up

Toast POS - Honeywall Genesis 7580g (with USB)

QR code Configuration

You need to scan 3 barcodes, one after the other in order to enable scanning:

The scanner's default is to scan paper and not LED screens. you may have difficulty scanning from the phone/computer. To get the best results while setting up the device, print this first and scan from the paper.

While setting up you will also have to press the trigger button while scanning.

Step 1) Enabling QR codes:

Step 2) Enabling using QR codes with the tablet:

Step 3) Allowing the scanner to scan from a phone, without clicking the trigger button:

Optional A) Turn Scanner LED Off immediately after reading the barcode:

Optional B) LED Illumination:

Scanning with Toast

In Toast, After starting a new order (and adding all of the customer's items), press on Rewards

Customers Look Up - name, phone, email

And then "Lookup or redeem"

(old version) And then you'll see this screen:

If you're using a Honeywell scanner, just scan the QR code with the scanner (you don't need to press anything).
If you're using the tablet's camera, press on the "Scan QR code with Camera" and then scan with the camera.

(new version) In Toast's new loyalty the screen has changed to the following screen:

In this setup, you don't need to press anything in order to scan. just place the QR code in front of the reader and the reader will scan the barcode. If you'll press on "Scan" you'll be forwarded to the front facing camera in order to scan the barcode using the camera.

Ask the customer to scan his/her QR code:

Just open the app, on the home page screen, you should see a button says "SCAN"

Redeeming a gift

You can view the following video in order to learn how to redeem a coupon.

Important!

You'll need to add the relevant item to the order so that the reward will be clickable!

For example, if you have a reward that provides a strawberry shake, it'll be redeemable only after you'll add the shake to the order; before, it would be grayed out.

All customer's relevant coupons will be displayed, and a visit will be added to the customer on Appfront's system.

Scanning with Revel

Start a new order

Open customers

Take your scanner, and scan the customer's QR code

If the customer was registed by the App or Online, the system will recognize him/her

Choose the customer

Now everything you order will apply to the customer's profile

Order @Table (Table ordering)

Setup

Set up a new Dine In dining option in Toast, and publish the configuration to all locations:

2. In the New (Beta) portal section in Appfront, go to Serving Options and click the "ADD A NEW SERVING OPTION" button in the top right:

3. Add a new dine in serving option

4. After adding the serving option, click on it and scroll down to reach the Point of Sale settings for the location you wish to connect, and choose the new Dine In serving option you set in Toast under the "Dining option" selector:

5. Save and repeat this process for every location.

6. On the New (Beta) portal section, go to "In Store Experience" and click on Setup:

7. Click on the location you and add the Table code ranges by separated by commas or with a dash if it is a sequence of numbers, for example: 1-40,56,78,Bar 20 Save the table codes and finally download the QR codes with the button below:

Frequently Asked Questions

Do customers need to create an appfront account? No need (the system will try to convert them to loyal customers just as with any other serving option)
Is the dine in menu the same as the pickup menu? The menu can be the same menu or a different menu, if you would like to connect to a separate menu, please contact support@appfront.ai to do the setup.
After a customer scans the QR code, would we be able to see it in toast as a table, pending order, closed order in payment terminal? Same as a regular pick up order, we send the table number and it will print on the ticket as a closed order in payment terminal.
Would we receive a notification on our auto firing tablet/terminal? Yes, a ticket will be printed with the table number
Can the sales total be modified after a customer sends order to kitchen? For example, if they request an item in the comments field can we add the charge afterwards? Yes, just as in the pickup orders, the orders can be edited in Toast