# Speedline Troubleshooting

## Error message: Connection timed out

There is no connection. Please try the following solutions:

* Restart POS no. 1
* Restart the router.

if the problem persists, please send us an e-mail at <support@appfront.ai> and add Tom Jarbou as CC.

## Error message: Connection refused

The router is connected properly, POS no. 1 is either off or disconnected.